ServiceSync Advantages?

  • Improves service delivery with online work orders that are tracked through completion & updated in real-time
  • Enhances operational efficiency by automating repetitive tasks & allowing management-by-exception
  • Creates greater visibility & insights on facility spend through granular data collection and reporting
  • Lowers costs by consolidating vendors, freeing up time & creating Not-To-Exceed amounts for all trades

System4 Service Sync from System4 on Vimeo.

challenge
Solution

What Does ServiceSync Do For Your Organization?

Automates the repetitive tasks of:

  • Contacting service providers (SPs) to initiate work orders
  • Communicating with SPs to track specific issues in specific locations
  • Following-up on completed work

Creates visibility to work flow for all parties

  • Customized alerts
  • GPS-based check in/out & updates; phone-based IVR also available
  • Mobile application

All common issues are pre-loaded

  • Define custom drop-down menus for work order creation
  • All location specifics are customized, including on-site equipment
  • Planned Maintenance work orders are automatically generated

Customized User Roles

  • Users can see 1 location or 1,000
  • Multiple users per location with different rights are supported

Not-To-Exceed cost controls established

  • By trade
  • Approval process defined for exceptions
  • Can be changed by dedicated management

Provides multiple reporting options

  • Spend insights by trade & location & equipment type
  • Customized reports available
  • Service Provider score cards