System4 was founded and began operations in May 2004, in Cleveland, Ohio. Until 2012, System4 was a commercial cleaning-based business. However, we saw a need with our clients to take on a larger role in helping them manage their facilities. In 2013, we began to offer facility service management to current & new clients.
The effect of this change on our customer base has been very positive:
- We offer over 20 interior & exterior facility services
- We are a “one-contact” solution for multiple services
- We provide web-based facility management software
- We are a value-based partner in total facility management
System4 Facility Services has expanded into over 40 markets, with more on the way. We deliver commercial janitorial cleaning & facility service management to thousands of diverse commercial customers every day. Our management team has over 100 years of experience in the commercial cleaning & facility service industry—this experience has helped System4 develop the competitive advantages necessary to differentiate ourselves in a crowded and fragmented industry.
Each System4 office is owned and operated by a Master Franchisee with an unparalleled commitment to success. This means our customers work with a local business that has the strength of a national company—that scale enables us to provide a dynamic partnership based on value.
System4’s focus on customer satisfaction is the main factor that separates us from the competition. We understand that when a customer hires System4, they want a reliable and consistent service, as well as a strong line of communication.
The key components to our customer-first approach are:
- Superior Customer Satisfaction Follow-up – We use wireless technology to immediately communicate service needs.
- Best Practices – We have "systematized" every aspect of the business. This assures the customer of superior, consistent and reliable service.
- State-of-the-art Systems – Reduce cost to customers and service providers and improve efficiency.
- Innovative and Cost Efficient Techniques – We utilize the latest equipment, chemicals and techniques so we can deliver superior customer satisfaction.
- Your personal facility service manager
- Hassle-free access for any facility service
- Pre-screened, qualified local service providers
- If you are not satisfied, no hassle to you . . . we change the service provider
- Recurring services such as commercial cleaning, hard floor care, window washing, landscaping, etc. for any type of business facility
- A large variety of other facility services can also be selected. See Services Provided